Refund policy
- Return or exchange requests must be submitted within 5 days of receiving your product.
- Items must be unopened, unused, and in their original packaging. Opened or used items are not eligible for refunds or exchanges.
- Shipping fees are non-refundable once tracking information has been generated.
- Please note that refunds, returns and exchanges are only issued as store credit.
Refunds, Returns and Exchanges
Returns will be addressed on a case-by-case basis.
Opened and used items are not available for refund or exchange.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@kchonsa.com with the order number, your contact information (your name, phone number, address), your reason for requesting the return and a photo of the item’s condition.
In order to claim any missing or damaged items, you must provide an unboxing video. The video must not be edited, must begin before the shipping box is opened and clearly show the shipping label as well as each item individually.
Damages, Defects and Missing Items
Customers must film the entirety of the unboxing process for online orders. The video must be unedited and must begin before the shipping box is opened. This video proof must be sent to support@kchonsa.com when reporting a damaged, defective, or incorrect item. If no unboxing video is provided, the return, exchange, or refund request may be denied. Customers are required to inspect their order immediately upon delivery and to contact us as soon as an issue is discovered so the situation can be evaluated and appropriate adjustments can be made.
We are not responsible for damages, missing elements and manufacturing defects of an item inside the sealed plastic wrap.
Opened or Used Items
Opened or used items are not eligible for refunds or exchanges. Any opened or used items returned to us will be disposed of, and no refund or replacement will be issued.
You can always contact us for any return question at support@kchonsa.com